Alarm Receiving Centre Operator

Our innovation strategy is simple - We want to solve the challenges we have today as well as find answers to some of our industry’s bigger long-term challenges. Whether it's delivering water that is always good to drink, reducing waste in our processes with energy efficient technologies or improving visibility of the network, our 150+ strong team of innovators are working day in day out to make it happen. If you want to do more because you care, we would love to talk to you. There really is something for everyone here.

Which is why we are excited to announce an opportunity to join our team as an Alarm Receiving Centre Operator, to join our Security and Resilience team based in our Frankley offices, Southwest Birmingham.

Are you a proactive, self-starter with the ability to analyse available information, determine root cause and determine the appropriate response and escalation to each incident?

Are you experienced with IT systems and can work in a fast-paced environment?

Do you have excellent verbal and written communication skills?

Sound like you?

EVERYTHING YOU NEED TO KNOW

This role is 24 hours a day, 7 days a week shift role, working approx. 8 hours per shift and average of 37 hours per week. This role also includes an annual allowance for working weekends and shifts.

As an ARC Operator, you will work from the monitoring centre to monitor and respond to security issues and incidents using a range of systems. To provide a professional and efficient service to all responses following company procedures and using initiative.

Your role is key to delivering our brand promise of safeguarding supplies to our customers and ensuring water is always on, so a customer-focused attitude is imperative!

The right candidate will need to be passionate about security and show us you are able to promote and drive the right security culture across the business. In this role, you will need to operate and monitor all systems within the Alarm Receiving Centre and make sure that Security alarms are managed in accordance with operating procedures, legislation, and government guidance. You will also need to liaise with Police, other agencies, members of staff and contractors to make sure there is an appropriate emergency response in line with our procedures.

We want to see you taking end to end ownership of issues, by proactively identifying faults and making sure there are clear actions and timescales in place for resolution. Another element to this role means you’ll be involved in:

Monitor and Operate Systems: You’ll keep a vigilant eye on our security systems, ensuring all alarms are handled according to company procedures and legislation.
Coordinate Emergency Responses: Collaborate with internal teams, external partners, and authorities like the Police and Counter Terrorism Advisors to manage security incidents.
Incident Reporting: You’ll document every incident thoroughly, producing detailed reports that are essential for internal and external stakeholders.
Continuous Improvement: You’ll contribute to the ongoing enhancement of our security protocols and participate in exciting security improvement projects.
Proactive Problem Solving: Take ownership of issues, identify root causes, and drive resolutions with clear actions and timescales.

WHAT YOU’LL BRING TO THE ROLE

In addition to being a great team fit, we’re looking for someone with:

Strong analytical skills and the ability to manipulate data.
Excellent system skills and confidence in presenting graphical data.
Outstanding communication and numerical skills.
The ability to work well within a team while adopting a flexible approach.
The capacity to make independent decisions and manage time effectively.
Ultimately, we seek someone who is passionate about achieving great results

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
Annual bonus scheme (of up to £1,500 per annum based on company performance)  
Allowance to be paid annually dependent on eligibility and working patterns
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
Dedicated training and development with our ‘Academy’  
Electric vehicle scheme and retail offers  
Family friendly policies  
Two volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on social media.