Posted Date:  8 Sep 2023
Posting End Date:  06-Oct-23
Location:  Coventry
Company:  Severn Trent Water
Department:  COSC
Salary (£):  £24,187.50

Customer Advisor



Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.


24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.


We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.


If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.


Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can. Our Customer Advisor role sits at the heart of this value with the opportunity to really make a difference to our customers. 






We’re looking for Customer Advisors to work within our Operations Team in Coventry.


Central to this is being there for our customers when they need us the most, 365 days a year. Whether they are without water or find they have wastewater where they don’t want it, we need our Customer Service Specialists to listen, support and guide our customers through their questions from simple queries to complex complaints. Every conversation is different.


Supporting customers who might be anxious or annoyed is never easy, but it does feel good to help reassure people, diffuse problems, and explain clearly what we’re going to do to help.


 Our water is vital to our customers, so we need to be around then they need us. You'll be working shifts totalling 37 hours per week between the hours of 06:30-22:00 across 365 days of the year including Saturdays and Sundays (but of course this means you'll get time off in the week)



Your key accountabilities in helping us will be, talking to customers over the phone, helping us resolve queries quickly, first time. Being a first-class communicator with the skills to build a rapport with customers, as well as our internal and external departments. 







Customer service or contact centre experience would be ideal, but If you have a natural flair for communicating, can empathise with customers and see how their problem could be affecting their homes, their health or their loved-ones, you’ll love this role.


We also have a comprehensive training programme that you’ll go through when you start, which will help develop your problem-solving skills and give you the full knowledge you’ll need of Severn Trent so you can support our customers.


The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.


We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.







Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.


With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:


  • A great starting salary of £24,187.50  with a pay review each year.


  • 33 days leave per year - that’s 25 days annual leave and another 8 days to use in lieu for any bank holidays worked. You can also buy another 5 days holiday per year on top of this.


  • Annual bonus scheme (of up to £1,500 per annum based on company performance)  
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  


  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  


  • 10% monthly discount with Busy Bee Nurserys, and one-week free childcare.


  • Dedicated training and development with our ‘Academy’  


  • Family friendly policies  







We can’t wait to hear from you. 


Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.


If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at


And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.


Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!