Posted Date:  28 Sep 2023
Posting End Date:  29-Sep-2023
Location:  Coventry
Company:  Severn Trent Plc
Department:  Customer Planning & Scheduling
Salary (£):  £37,000 - £51,000

Forecasting & Planning Expert


We’re Severn Trent and we think water…and people are wonderful!

24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch.

This role is vital to the service we deliver those 8 million customers, and we think you’d love it.




We’re looking for a Forecasting & Planning Expert who will be responsible for producing forecasting and capacity planning models, and data analysis to support the capacity planning process for Field Operations teams. 


The role will partner to partner and engage with various stakeholders to drive decision making and business improvement.


You'll be based in our state of the art Coventry, STC site however travel to Derby where the majority of the Workforce Planning team is based will be expected.  You’ll work alongside our 280 strong Workforce Planning & Optimisation Team who all love what they do.


And if that wasn’t enough, you will provide robust plans that show risk and opportunity, with clear recommendations on how resource and demand can be optimised, across both the long-and-short term planning cycles within a set framework.


 In turn delighting our customers & making a real difference across our region.




You will support and run the demand forecasting and capacity planning process, engaging with stakeholders in all matters resource planning related. Your knowledge and expertise are equally as important as how you drive your findings and engage with your colleagues across the business.



Running structured review process of performance vs plan, through insight and root cause analysis, to identify risks and opportunities to both service, cost, and employee engagement.  Proactively balancing resources across operational teams and support in creating a high performing team.


You will produce a rolling 3 month to 3-year plan, ownership of planning assumptions and the communication to key operational stakeholders for sign off.  Responsible to produce accurate forecasts and models.


We’ll be pulling on your analytical skills daily as you’ll use data & other sources of information received from multiple resources to interpret and create high quality field operations within our workforce management system. It is important that you have the capability and want to be curious around any data sources and ensure it is up to date and accurate as timely decisions are made based on the correct assumptions.


Proven experience in influencing senior stakeholders to deliver operational improvements. It is important you are proactive in the use of continuous improvement and problem-solving techniques to identify issues, solutions and implement and sustain best practice solutions.


Understanding of data visualisation tools and methods such as PowerBI are essential.


So, if you are curious, innovative, want to be part of a high performing team this is the role for you!


The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.


We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?




Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.


With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) 
  • Annual bonus scheme (of up to £2,250, which is subject to eligibility)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • 10% monthly discount with Busy Bee Nurserys, and one-week free childcare 
  • Dedicated training and development with our Academy 
  • Electric vehicle scheme and retail offers 
  • Family friendly policies 
  • Two paid volunteering days per year 




We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at


And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.


Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!