Technical Support Team Manager

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of over 9,000 people with a purpose to deliver one of life’s essentials, and we do it all while thriving in our unique culture.

At Severn Trent, we’re embarking on an exciting £415m project to replace 870 miles of old water pipes across the Midlands – and we want you to be part of it. This is the biggest investment in water infrastructure in the region in a decade, and it’s set to improve water quality, reduce leaks, and make our water supply even more reliable for millions of people.

To bring this vision to life, we’re creating new jobs across the region. Whether you’re based in Birmingham, Nottingham, or anywhere in between, we’ve got opportunities for you to help shape the future of water in the Midlands. The new pipes we’re installing will last for up to 100 years.

This is your opportunity to play a part in this transformation!

We are seeking a dedicated and experienced Technical Support Manager to lead our team of Technical Support Advisors (circa 13). This role is crucial in ensuring that all weekly payment track sheets are reviewed, audited, and processed promptly. You will be responsible for managing internal allocation and tracking of budgets and costs, distinct from invoice payments handled by the Network Logistics Supervisor.

The role is accountable for ensuring that all construction team time is entered into SAP, as well as calculating and ensuring that all recognition payments are submitted. The systems to be used are already implemented within ST and include Ariba, SAP ECC applications, VYN (Video your notes) applications.

EVERYTHING YOU NEED TO KNOW

Key responsibilities will include:

Reporting directly to the Performance & Assurance Lead, accountable for line managing the Technical Support Team.
Ensuring all projects have the correct allocated resource costs landed to each WBS and are submitted to ensure they are in line with payroll cut off.
Assurance and management of the Technical Support Team, ensuring POs are raised and receipted in a timely manner and in accordance with work completion.
Management of construction teams’ time correctly allocated to the individual schemes, monitoring the submissions.
Key to managing the financials of each scheme. They will need to work with the construction teams to ensure accuracy of reporting.
Time management for submissions is key to ensure costs land accurately and payments to the construction teams are submitted before payroll cut off.
This role will be encouraged to look for better ways of working to continue process improvements & efficiencies.

WHAT YOU’LL BRING TO THE ROLE

The successful candidate will management experience in some capacity. Having worked within the utilities or water industry would be beneficial. Full UK Driving License will be required as this role will be travelling to different sites across a region.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,250 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteering days per year

At Severn Trent, you’ll be joining a culture that cares, one that works together to achieve, grow, and develop. And when it comes to our employee engagement scores – they’re some of the highest of energy and utility companies globally and we believe that is down to our wonderful culture, created by our wonderful people.

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

Data source: Peakon (2023) – Severn Trent top 5% of energy and utility companies globally for employee engagement scores.