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Posted Date:  17-Jan-2023
Posting End Date:  31/01/2023
Location:  Worcestershire
Company:  Severn Trent Water Limited
Department:  Water Network Ops
Salary (£):  £32,077.17 - £35,850.81

Customer Inspector






Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.


Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.


We have a brilliant opportunity to become a Customer Inspector!  


As a Customer Inspector you will help to ensure customers safely receive a constant supply of good quality drinking water for the area you are accountable for by taking ownership of customer issues in your patch end-to-end from inspection to full closure of the job from a customer’s view.


Plus, you will also be working with the customer hub to ensure customers are kept informed E2E until resolution of their issue and to escalate complex or difficult customer issues to ensure the correct resolution for the customer.


Sound like you? Please read on.







Your key accountabilities in helping us will be:


  • Undertake inspection activity for customer issues, such as customer side leakage, stop taps, water wasting, supply isolations and where possible resolve at point of contact
  • Take personal ownership of customer issues and contribute to the improvement of the customer journey, ensuring that any customer promises we make are kept and take accountability to own and resolve customer complaints, including visiting customers
  • Identify vulnerable customers or those who need additional support and proactively manage their issue to ensure we deliver to meet their needs
  • Liaise with property owners/installers regarding any remedial work required following an inspection and ensuring these are completed in a timely manner and assist with network events when called upon
  • Work to and improve safe systems of work and review working practices, methods, standards and procedures, promoting any improvements to team manager, Senior Distribution Service Technician or relevant team
  • Deliver all activity in line with company policy and standards, including burst on private policy, GDPR (data protection) policy and Traffic Management standards and be a point of contact for customers throughout their end to end journey
  • You’ll be working a 6-week working pattern which includes working 2 weekends.
  • You will be working in 1 of 3 locations these are Evesham and Worcester, Tewkesbury and Malvern or Bromsgrove. 







Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.


We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.


We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.


And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.


We do more, because we care.







It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  Here’s some of our favourites:


  • Salary: £32,077.17 – £35,850.81 (depending on experience)
  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) 
  • Annual bonus scheme (of up to £1,500 per annum based on company performance) 
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) 
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate 
  • Dedicated training and development with our ‘Academy’ 
  • Electric vehicle scheme and retail offers 
  • Family friendly policies 
  • Two volunteering days per year 







Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.


To find out more about working with us, search #LifeatSevernTrent on social media.