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Posted Date:  24-Jan-2023
Posting End Date:  07/02/2023
Location:  Derby
Company:  Severn Trent Water
Department:  Developer Services
Salary (£):  £40,702.91-£55,000

Hire Service Manager




Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. 


Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.  


Within the supply chain operations team, we strive to deliver a reliable service today, whilst searching for ways to benefit the business tomorrow and to become a respected service provider to enable business outcomes while delivering a sustainable function.  To achieve this, we operate to our four key principles; drive performance to meet customer needs; build a smart, sustainable process; operate proactively to deliver our finances effectively and create an awesome place to work.


The Hire Service Manager is a fundamental role to help achieve these strategic outcomes and has two distinct areas to oversee and drive forwards but in short it’s primarily focussed on the control of our hire spend, looking for ways to reduce, challenging long term hire and working with procurement to ensure we have commercially favourable contracts.  Let’s tell you more about these 2 areas in more detail.


Firstly, the operational performance of the Hire service desk, being responsible for the smooth of the Hire service desk and all Hire administration.  It’s vital that these activities are completed within the service levels set but also that you drive continuous improvement within the team to better delivery dates.  Deliver business procedures based on customer offers to ensure operating models are designed based on their wants and needs.  You’ll possess great stakeholder management skills across a range of levels and ensure the delivery meets the need of our business. 


You’ll seek ways to reduce operational expenditure of hire equipment usage and longevity of use, through the use of departmental dashboards, highlight areas of increased expenditure with those business areas and work together to find the most commercially and operationally favourable solution.

Secondly, you’ll be accountable for suppliers’ performance, making sure they deliver against their contractual SLA and ultimately allow us to deliver an outstanding service to the business.  You’ll help shape new tender requirements with our procurement colleagues that can ultimately drive down costs; improve operational performance; and reduce carbon emissions.


We’re thrilled to be able to offer this brand new role on a permanent basis based out of our Raynesway site in Derby.  We’re looking for a forward thinking, proactive and positive leader who has experience in managing a large, business critical, fast paced operation.


Does this sound like you? Then read on... 





Your key accountabilities in helping us on our journey will be:  


You’ll lead a team accountable for the hire service desk and the general admin within the supply chain operations department and drive performance in a fast-paced environment where time is critical.  You’ll possess great stakeholder management skills across a range of levels and make sure the delivery meets the need of our business.


We’re looking for you to identify and drive continuous improvement opportunities within this operation to smarten processes and reduce transactional activities and make sure they are sustained while seeking ways to reduce operational expenditure of hire equipment usage and longevity of use.  It will be expected that you’ll hit tough financial savings targets from the set.


Instigate and drive root cause analysis related to poor performance metrics and implement improvement change programs.  Drive supplier performance through chairing monthly performance meeting, challenge when they are not on track.  Help shape new tender requirements and after award, continue working closely to improve supplier performance.


Provide regular updates to the operations lead, communicating progress against workstreams and risks in an effective manner and lead monthly performance reviews to senior management.


Seek opportunities to insource more activity within the Hire team and promote a safety culture and ensure all measures are in place to deliver our zero LTI’s company target.


Still you? Wonderful. 



You’ll come with experience of delivering tactical and strategic changes within a complex supply chain environment and have the ability to create a future-back strategic plan to deliver the departments goals.  You’ll be comfortable to create business cases for senior manager sign off and have a proven track record of delivery and recognised as a leader. It would be great to see application of lean or continuous improvement techniques to drive or turn around performance.  You’ll be an expert communicator with a proven track record of influencing people at all levels of the organisation.


Ultimately we’re looking for you to be innovative and challenging and to stretch yourself to seek the best financial and innovative solutions for Severn Trent.


Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.  


We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.  


We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.  

And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.  


We do more, because we care.  





It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  Here’s some of our favourites: 


  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
  • Annual bonus scheme (of up to £2250 per annum based on company performance) subject to T&C’s (eligible 2024)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
  • 10% monthly discount with Busy Bee Nurserys, and one-week free childcare  
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
  • Dedicated training and development with our ‘Academy’  
  • Electric vehicle scheme and retail offers  
  • Family friendly policies  
  • Two volunteering days per year  




Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. 


To find out more about working with us, search #LifeatSevernTrent on social media.