Metering Operations Lead

We’re Severn Trent and we think water…and people are wonderful!

24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch.

This role is vital to the service we deliver those 8 million customers, and we think you’d love it.

EVERYTHING YOU NEED TO KNOW

We’re looking for a Metering Operations Lead to join our Customer Performance Leadership Team to steer our transition into Smart Metering and transform robust meter reading and customer maintenance programmes.

Are you ready to take charge and make a meaningful impact on the metering world?

As our Metering Operations Lead, you'll be at the forefront of our strategic and operational priorities for revenue metering delivering:

Leadership & Strategy: Drive the delivery of key metering initiatives, from accurate meter readings to handling field enquiries, ensuring our operations run smoothly.
Customer-Centric Growth: Play a pivotal role in shaping and advancing our metering strategy, with a strong focus on delivering exceptional customer service.
Transformational Impact: Lead transformative projects within Metering Services, continuously enhancing the quality of service we provide to our customers.
Team Leadership: Inspire and coach the Metering Services team to achieve excellence, fostering a culture of top-tier customer service.
Revenue Assurance: Ensure timely and accurate meter readings, and efficiently manage billing queries, contributing to the effective collection of our measured income.

In this role, you’ll lead and inspire a large, customer orientated team of over 300 staff based across the Midlands. Based on the important interface with your team you will be required to travel across our region, but your base will be Raynesway, Derby.

Join us and lead the way in delivering outstanding metering services!

WHAT YOU’LL BRING TO THE ROLE

To excel as our Metering Operations Lead, you’ll have extensive experience in the water or utility sector, covering a wide range of business and operational activities. Additionally, you'll have been responsible for managing large field-based operations across multiple locations, with a focus on meter reading and customer-facing activities.

Driving performance improvements to boost revenue collection and ensure accurate customer billing is a key aspect of this role. Your experience at a senior leadership level will enable you to influence and engage senior stakeholders effectively in a highly regulated environment. If you have a proven track record in these areas, this role offers an exciting opportunity to lead and make a significant impact.

You'll embody a fundamental customer ethos, with passion and enthusiasm that drives a strong focus on quality and results. You'll view challenges as opportunities, demonstrating resilience in the face of setbacks. Your ability to develop and implement both short-term and long-term strategic plans will be crucial in delivering the required outputs.

Additionally, you'll use sound judgment to make balanced decisions on complex problems quickly and effectively. Your role will also involve interfacing with regulators and other external stakeholders, requiring demonstrable technical competence.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude, we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

Competitive Salary
31 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to 20% of salary dependent on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Car allowance of £5,208 pa (pro-rata where appropriate)
Private medical cover, life assurance, income protection and personal accident cover
Electric vehicle scheme and retail offers
Family friendly policies (including, a year off paid for any maternity and adoption leave)
Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!