Quoting & Evaluation Design Technician
Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.
24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
We’re looking for a Quoting Technician to join our Developer Services team in Raynesway, Derby on a 12-month fixed term contract covering maternity leave.
As a Quoting Technician, you’ll be responsible for issuing accurate quotes in a timely manner to Small Developer customers making water applications and also manage any failure exception reports within the team.
You’ll triage and evaluate water applications, make sure customer quotes are accurate and that the IT systems used are kept updated with accurate information.
You’ll manage the quotation tracker as well as measuring compliance with service level agreements and take appropriate action to remedy.
As you’ll be supporting customers with their water applications, you’ll have a customer focus, passionate about offering support and answering queries to achieve efficient service delivery and excellent customer service.
You’ll join a close knit team of Connection Customer Managers and Evaluation Technicians all based in Raynesway, Derby where you’ll be based Monday-Friday.
WHAT YOU’LL BRING TO THE ROLE
Someone from a customer service background or administration based role would fly in this role. You’ll be IT savvy, happy to work on computers day to day but have a customer focus.
Due to the nature of this role, you’ll have natural problem-solving ability and a tenacious attitude.
The capability to plan ahead and organise responses to internal and external pressures, while acting decisively and positively when faced with demanding situations to conclude matters will be key to success in this role.
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year during a specific time frame)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies (including, a year off paid for any maternity and adoption leave)
- Two volunteering days per year
WHAT’S NEXT
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.