Posted Date:  19 Sep 2023
Posting End Date:  06-Sep-2023
Location:  Derby
Company:  Severn Trent Water
Department:  Customer Planning & Scheduling
Salary (£):  £22,500 - £28,000

Scheduling Administrator


We’re Severn Trent and we think water…and people are wonderful!

24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch.

This role is vital to the service we deliver those 8 million customers, and we think you’d love it.




We’re recruiting for various opportunities that fall within our Scheduling team here at Severn Trent.


Here at Severn Trent, the Planning and Scheduling function is a critical part of our Field and Contact Centre Operations. You have the chance to join the team as a Scheduler, or a similar role that encompasses the same skill set and will play a major part in the smooth day to day running of operations. 


You'll be based either at Pride Park or Raynesway site where you’ll be able to park for free. You’ll work within alongside our 350 strong Workforce Planning & Optimisation Team who are predominantly based across two Derby sites and all love what they do.


The roles will require a great customer service ethos with strong administration duties. It is likely you will be working with external suppliers, field managers, operatives, the local planning authorities and customers You’ll have responsibility for making sure our field operations are on time and right first time across the region.


Plus, you’ll make sure that we’re meeting customer expectations and business objectives by managing the real time workflow against service levels and KPIs.


 In turn delighting our customers & making a real difference across our region.


With these being such a critical roles to us, and our customers we are looking for someone who can support our teams between work a working window of hours 07.00am – 10.00pm.  


Within the roles that we are recruiting for the hours of work are generally a 37-hour working week and the hours are based with 06.00am – 10.00pm.


However, if you are excited about the opportunities and would like to discuss the hours please reach out to us.





Your brilliant organisation skills, care, and passion for driving great plans whilst maintaining high levels of customer service are exactly what we’re looking for.


This is due to liaising with our operational teams and customers, keeping our customers informed on the status of their work requests and explaining the steps required to complete necessary work to their satisfaction.


 Being proactive and organised will make you a shining star in this role as you’ll need to work to certain service levels to achieve our customer and company outcomes efficiently, correctly, and accurately.


Strong administration skills are essential as you will be using our planning tool Click prioritise and schedule both customer appointed and proactive work to our field technicians and repair crews.


If you like to deliver the best service and use your own initiative, then this role would be perfect for you. You will jeopardy manage our workflow, redistributing work in a day as priorities and service levels change to meet customer and business need.


It is important you are proactive in the use of continuous improvement and problem-solving techniques to identify issues, solutions and implement and sustain best practice solutions.


This role is fundamental to our colleagues & customers. We are always striving to deliver great service and be the best at what we do.


So, if you are curious, innovative, want to be part of a high performing team this is definitely the role for you!


The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.


We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?




Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.


With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) 
  • Annual bonus scheme (of up to £1,500, which is subject to eligibility)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • 10% monthly discount with Busy Bee Nurserys, and one-week free childcare 
  • Dedicated training and development with our Academy 
  • Electric vehicle scheme and retail offers 
  • Family friendly policies 
  • Two paid volunteering days per year 




We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at


And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.


Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!