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Posted Date:  15 Oct 2024
Posting End Date:  22-Oct-2024
Location:  Derby
Company:  Severn Trent Water Limited
Department:  Customer Planning & Scheduling
Salary (£):  £32,501.00

Team Leader

 

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

  

24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch. 

 

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

 

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

 

EVERYTHING YOU NEED TO KNOW

 

The Workforce Planning & Optimisation function within Severn Trent is a critical part of our Field and Contact centre operations and they have an opportunity to join the team as Workflow Technician and Real Time Services Team Leaders on a 6-month secondment.

 

The objective of the role is to lead, develop and support a team of frontline Workflow Technicians who ensure all activity required to effectively execute operations & maintenance on our asset base, is in place and to the right quality. You’ll be a subject matter expert on the roles and responsibilities of these roles, with the ability for hands on practical advice and support.

 

 The primary areas of expertise will fall into the following areas:

 

•           People Management

•           Internal/External Stakeholder Management within Workforce Planning & Optimisation and Operations

•           Process Quality Assurance / Adherence & Insight

 

You’ll be working in a high energy, proactive function and you must be able to balance priorities and workload demands ensuring that we build the optimal schedule for our field operatives and technicians and then support them to ensure that the plan is achievable & built before handing this over to our colleagues to the correct standards. 

 

You'll be based in our either our Pride Park, Derby site or a site local to you depending on your location. You’ll work within alongside our 320 strong Workforce Planning & Optimisation Team based across two Derby sites, who all love what they do.

 

Working hours for this role are Monday-Friday 7:30am – 3:30pm with some travel to attend meetings as required.

 

WHAT YOU’LL BRING TO THE ROLE

 

We’re looking for someone to lead and inspire their team so someone who has led a team before or has mentored and coached others would fly in this role.

 

You’ll need to be performance savvy and able to engage and coach your teams to continually refine and improve their performance. You’ll have the opportunity to improve the Workforce Planning & Optimisation team by identifying better ways of working and be part of delivering that change.  

 

Workforce Planning & Optimisation is a high energy, proactive function and you must be able to balance priorities and workload demands ensuring that we plan the optimal schedule for our field operatives and technicians and then support them to ensure that the plan is delivered.

 

Multi-tasking and the ability to think creatively and innovatively to achieve our plans is essential. You’ll use challenges and grow them into opportunities of improved ways of working is essential. 

 

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.  

 

 We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? 

 

WHAT’S IN IT FOR YOU

 

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. 

 

With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:  

 

  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £1,500 per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our ‘Academy’
  • Electric vehicle scheme and retail offers
  • Family friendly policies (including, a year off paid for any maternity and adoption leave)
  • Two volunteering days per year

 

WHATS NEXT?

 

We can’t wait to hear from you.  

 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.   

 

And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media. 

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