Forecasting Expert
Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.
24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
We’re looking for a Forecasting Expert to join the Workforce Planning & Optimisation Team to partner the Contact Centre Operations team to ensure we have deep understanding of the demand arriving into our Contact Centre, driving understanding into customer behaviours which will support delivery of key service metrics.
You’ll do this by extracting and interpreting data from multiple systems and manipulating the information to provide enhanced forecasting models.
You’ll provide robust insight that shows forecast risk and opportunity, with clear recommendations on how this can be optimised, across both the long- and short-term planning cycles.
Working with our new Kraken model, you’ll be curious to understand our updated processes and culture, adapting future planning models to our new ways of working.
WHAT YOU’LL BRING TO THE ROLE
You’ll be comfortable working in a resource planning environment, particularly in forecasting and capacity planning.
Your analytical problem-solving skills and ability to translate complex data into insight that can be understood by non-technical stakeholders will be top notch!
Influencing stakeholders to deliver operational improvements is something you can demonstrate and feel confident that you can achieve in this role.
The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year during a specific window)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies (including, a year off paid for any maternity and adoption leave)
- Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.