Reinstatement Specialist
Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of over 9,000 people with a purpose to deliver one of life’s essentials, and we do it all while thriving in our unique culture.
We’re a growing, Midlands based FTSE100 plc and welcome people from all walks of life, celebrating their individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities we represent.
It’s an exciting time to join, as we have a huge ambition to deliver bigger and better than ever before over our next 5-year regulatory period. If you’re seeking an exciting and thoroughly rewarding career in Operations, Severn Trent is the place to be.
EVERYTHING YOU NEED TO KNOW
We have an opportunity to join the Customer Operations department as a Reinstatement Specialist.
Within this role you will play a key role in coordinating the reinstatement process for our Distribution team. Your responsibilities will include collating, building, and assisting in scheduling all reinstatements, defects, and dangerous apparatus. You will ensure compliance with the New Roads and Streetworks Act (NRSWA), monitored by the Highway Authority. Daily interaction with Highway Authority staff to discuss performance issues and agree on necessary rectification works will be a crucial part of your role. Additionally, you will liaise with local contractors to ensure timely completion of reinstatements.
Key accountabilities include:
• Liaise regularly with customers to ensure their needs are met.
• Help Supervise a contract workforce ensuring work is delivered to a quality standard.
• Undertake compliance & performance audits on direct & contract workforce.
• Develop expertise to become Area TMA Champion, liaising with the central TMA team and local Highways authorities to ensure compliance.
• Ensure timely delivery of chamber resets and rebuilds to comply with Section 81 of NRSWA and fire hydrant work to meet Fire Service needs.
• Participate in contract related meetings / projects
• The Ability to Build effective relationships with our Contract Partners and challenge where appropriate
• Point of contact for Councils / Highway
• Investigate failures, root cause analysis and drive improvement
• Liaise with EPLC STW contract reinstatement manager
WHAT YOU’LL BRING TO THE ROLE
We are seeking an individual with experience in customer-facing environments and proficiency in various IT systems, including SAP. It would be advantageous if you had knowledge and experience in the Reinstatement and TMA Noticing field, including handling Defects, Section 74’s, and 81’s. A good understanding of Safer, Better, Faster principles are also desirable.
Excellent communication skills, with the ability to explain complex technical messages in a simple manner will be essential. A proven track record of building effective, professional relationships with colleagues and external authorities is vital. Strong problem-solving skills are essential, as is the ability to investigate problems and clearly interpret findings. The role requires someone who can make decisions independently, work well both as part of a team and alone using their own initiative, and influence and ensure compliance with NRSWA.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- Salary: £39,104
- Company Car Allowance
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
WHAT’S NEXT
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!