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Posted Date:  17-Jan-2023
Posting End Date:  31-January-2023
Location:  Leicestershire
Company:  Severn Trent Water
Department:  Communications
Salary (£):  £28,000 - £34,000

Community Communications Officer - Leicestershire





Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. 


We have an opportunity for you to join our Communications team as our new Community Communications Officer, covering the Leicestershire region.


Our vision is to build local links and relationships with key stakeholders, and to transform the way we communicate with our customers. We want our customers to connect with us at a local level, understanding that we are part of the same communities in which they live and breathe. 


As our Community Communications Officer, you’ll be responsible for locally engaging our company campaigns including Get River Positive, water saving, reducing blockages in our sewers, and our brand new plans to address water poverty in some of our more socially deprived regions.


You’ll also be responsible for delivering communications packages for capital construction projects that will be taking place throughout the region. We know that capital construction work can impact our customers daily lives, and it will down to you to keep our customers informed of what we’re doing, how we’ll minimise disruption to them, and help them to explore the benefits of the work we’re undertaking using a local engagement approach across multiple communications channels.     


Sound like you? Then read on.




Your key accountabilities will be:


  • Improving our CMeX score by engaging with customers and showcasing the work Severn Trent does to be a respected and pivotal member of the Community within the regions it serves
  • Create opportunities to place Severn Trent as a local company serving local people
  • Connect with the community, customers, stakeholders and employees in your region. Utilising your network of relationships to engage all audiences, delivering consistent key messaging and sharing up to date, relevant information.
  • Securing ongoing sponsorship and support at local events in your area communities positioning Severn Trent as part of the community and driving recognition and positive perception.
  • Working with our capital delivery teams to create and deliver stakeholder and communications plans for schemes in your county utilising all comms channels – including letters, webpages, press releases, face to face community engagement, public exhibitions, hyperlocal marketing and social media
  • Management of customer complaints arising from capital schemes in your area




We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do.


When it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that.


We do more, because we care.


You’ll join the team with demonstratable experience within Communications, along with possessing robust influencing and stakeholder management skills.


You’ll be an expert on your local county and will have the skills to build excellent relationships with our internal teams and key external stakeholders, as well as the communication skills to bring local stories about our work to life.


To be successful, you’ll have experience with local government and other key local community stakeholders, as well as experience in community engagement work across various channels, including organising drop-ins and events, social media, marketing and the creation and delivery of communication plans.


We’d love for you to have experience of working with the press and managing external media, with an understanding of what makes for an engaging story. Finally, it would be ideal if you understand capital work projects and process, preferably within a utility industry.


Due to nature of this role, it is essential for you to hold a Full UK Driving License and have the capability to travel across the region on a regular basis.




It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  Here’s some of our favourites:


  • Salary of £28,000 - £34,000
  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
  • Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility) 
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
  • 10% monthly discount with Busy Bees Nursery, including one-week free childcare 
  • Dedicated training and development with our ‘Academy’  
  • Electric vehicle scheme and retail offers  
  • Family friendly policies  
  • Two volunteering days per year




Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.


To find out more about working with us, search #LifeatSevernTrent on social media.