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Posted Date:  29 Nov 2024
Posting End Date:  15- December- 2024
Location:  Leicestershire
Company:  Severn Trent Water Limited
Department:  Water Network Ops
Salary (£):  Competitive

R&M Team Manager

 

 

Did you know the length of Severn Trent’s water main pipes would wrap around the world just over once? Well, now you do.

 

It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.

 

From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. 

 

 

 

EVERYTHING YOU NEED TO KNOW  

 

Working within our growing and developing Customer Network Operations department we have a new opening which may just be a great opportunity for you!

 

You have the chance to join the team as a R&M Team Manager, where you’ll predominantly ­­­­­­­­­­­­­­­­­­­­­­­­­­­be managing operational frontline teams. You will need to manage resources, support the timely delivery of repair and maintenance activities and you’ll aim to ensure that our customers receive a constant supply of good quality drinking water and excellent customer service. 

 

You’ll be involved in numerous daily activities from ­­­­­­­­­­­­­­­­­­­­­­­­­­Engaging with the team, driving performance across the day (aiming to meet our ODI performance targets), delivering schedules of work and minimising job suspends and rejects. Furthermore you will ensure that customer promises are delivered and any disruptions are minimised and that we are cost effective- all with a CMEX (our Customer performance measures) perspective in mind.

 

Plus, as our new R & M team manager, you will utilise your operational/ Distribution Network knowledge & previous experience in dealing with customers & customer queries, to ensure that we are providing our customers with the best possible service.

 

Sound like you? Then read on.

 

 

 

WHAT YOU’LL BRING TO THE ROLE 

 

Your key accountabilities in helping us will be:

 

  • You will strive to deliver a 5 out of 5 service for our customers all day every day and you will be Leading and inspiring an engaged team of field operatives 
  • You will ensure that all works on the clean water network (pipework) in your area of control is carried out in a manner whereby:  No-one gets hurt (employee, contractor or member of the public) as a result of the work we do, Our people are supported by excellent performance management, all leaks are fixed as quickly as possible, within 24 hours, in accordance with required standards and timeframes and we reduce the number of water supply interruptions on our network and improve our speed of response to  these events.
  • Even though we will be competitive with our contractors, delivering value for money for our customers you will also work in partnership with our contractor partners, business partners and Trade Union colleagues, using varying levels of stakeholder management.   
  • You will communicate daily with your teams, sharing team performance and working collaboratively to lead performance improvement and sustainability through Comm Cell and continuous improvement processes.
  • You will work closely with the Scheduling teams, 24/7 dispatch, Network Control and internal and external stakeholders and customers to ensure workflows and we provide a seamless repair 
  • Please note, as part of this role you will be required to be part of a standby rota (All associated allowances will be included such as car allowance). Furthermore, this is based in the EAST region so a Full clean Driving License is required.

 

 

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too. 

 

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? 

 

 

 

WHAT’S IN IT FOR YOU  

 

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. 

 

 

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family: 

 

  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) 
  • Annual bonus scheme (of up to £2,250 per annum based on company performance) 
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) 
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate 
  • Dedicated training and development with our ‘Academy’ 
  • Electric vehicle scheme and retail offers 
  • Family friendly policies 
  • Two volunteering days per year 

 

 

 

WHATS NEXT?

 

We can’t wait to hear from you.

 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

 

And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on social media.

Apply now »