Posted Date:  19 Sep 2023
Posting End Date:  03- October- 2023
Location:  Nottinghamshire
Company:  Severn Trent Water Limited
Department:  Water Network Ops
Salary (£):  £30,390.52 - £33,767.25

Distribution Service Technician





Did you know the length of Severn Trent’s & Hafren Dyfrdwy’s water main pipes would wrap around the world just over once? Well, now you do.


It’s a big network, and a big responsibility. Every day 8 million rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.


From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. 









Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.

Working within our reactive Customer Network Operations Department You get the chance to join the Distribution Service Delivery team as a County Distribution Service Technician, where you will be responsible for the operation and maintenance of Severn Trent’s Underground Network Infrastructure.


You will be involved in a number of daily tasks set to aid the inspection, improvement and repair of our assets, such as; routine maintenance on key equipment, mains cleansing & flushing, disinfection of mains, tracing mains & apparatus and identifying contamination risks.


You will also possess great communication skills as you’ll be responding to and resolving any issues raised by a customer or member of the public and first point of contact, furthermore, you’ll be also be communicating with different departments within the business and working with our contract partners


Throughout your time within this amazing team you’ll be dedicated to providing the best possible service of potable drinking water to our customers and you’ll follow the Distribution vision Statement: “Great people working in a safe, Proactive operation and maintenance Organisation. Delivering excellent customer service at least cost.”


So if you love putting the needs of our customers first and don’t mind getting out and about in all weathers, then please read on!









Your key accountabilities in helping us will be:


  • To understand and play an important role in the delivery of the sections ODI’s and to ensure you are effectively deployed throughout the working day and keep your Supervisor / Team Leader, up to speed with any activity.
  • To work to and improve safe systems of work and review working practices, methods and procedures, notify team leader / supervisor of any required alterations to procedures. You will also Constantly strive to make improvements to the section with ideas being shared with Network Operations Management.
  • You will actively participate in any special project assigned to the department, such as, hard flushing and essentially any maintenance project of the Network system and Actively engage with the leakage investigations at any level and deploy any data loggers, flow or pressure management technology
  • You will respond to incidents on the network to maintain customer supplies in line with our targets.
  • You’ll perform the duties of the role in compliance with statutory or regulatory standards, e.g. – hygiene, NRSWA (New Roads & Street Works Act) and environmental
  • The role will undertake the full range of duties involved in delivering an effective water network with a variety of proactive and reactive operations and maintenance work, providing support to repair and maintenance gangs and responding to network issues.
  • Please note this role involved indoor and outdoor work in all weathers, you will need a full UK driving Licence as you will be required to travel to depots/ bases. Furthermore, as part of this role you will also be part of a rolling 7-week shift pattern (24/7, 365).










It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  Here’s some of our favourites:


  • Salary up to £30,390.52 - £33,767.25 plus shift allowance
  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £1,500 per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate.
  • Dedicated training and development with our ‘Academy’
  • Electric vehicle scheme and retail offers.
  • Family friendly policies
  • Two volunteering days per year







We can’t wait to hear from you.   



Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at   


And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.   


Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!