Distribution Service Technician
Helô! We’re Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in England and Wales. We serve over 100,000 homes and businesses across Mid and North Wales, and our enduring focus is on delivering for our customers, both now and for generations to come.
Employing over 200 people, we’re a local company based in Mid & North Wales and from providing clean water every time our customers turn on the tap to returning it to rivers even cleaner than we took it, we are proud to take care of one of life’s essentials.
We are passionate about ensuring the future well-being of generations in our region, and within Wales as a whole, and playing our part in supporting on the well-being goals is central to our strategy. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
Working within our reactive Customer Network Operations Department You get the chance to join the Distribution Service Delivery team as a Distribution Service Technician. This role is crucial for ensuring a reliable water supply by maintaining both underground pipes and above-ground assets, DSTs play a key part in preventing and addressing leaks, which is vital for water conservation and customer satisfaction. Please note the location of this position is in Powys.
The responsibilities include direct customer interaction, resolving issues promptly, and collaborating with various departments and contract partners. This multifaceted role not only requires technical skills but also strong communication and problem-solving abilities.
So if you love putting the needs of our customers first and don’t mind getting out and about in all weathers, then please read on!
WHAT YOU’LL BRING TO THE ROLE
Your key accountabilities in helping us will be:
• Responsible to deliver the work scheduled in accordance with the Companies service level agreements or customer service standards.
• Accountable for their own health & safety and have a duty of care to their colleagues & anyone affected by the work they do, for example general public / site personal.
• There is a need to exercise judgment / balance on the resourcing of these activities, the risk / impact of leakage activities our customers, the general public, and road-traffic users and to ensure compliance with our statutory, regulatory and company standards at all times.
• Be able to effectively assess the location of future repair and maintenance work by colleagues, in order that the correct arrangements can be made for “right first time” repairs.
• Be able to carry out risk assessments in conjunction with own tasks and that of follow on work.
• Perform the duties of the role in compliance with statutory or regulatory standards, e.g. – hygiene, NRSWA (New Roads & Street Works Act) and environmental.
• Carry out distribution operational activities on site e.g. Flushing and cleansing of water mains, pressure, flow and disinfection management, disinfection of water mains, tracing mains and apparatus, customer warning, valve operations and valving for interruptions to supply. These operations will include both simple / low risk and complex / high risk valve operations
• The role will undertake the full range of duties involved in delivering an effective leakage detection service, this will include DMA (District Metered Area) upstream Ownership and validation under DMA Improvements.
• Assess and utilise the correct Leakage method for an area or issue to gain the best results.
• Mentor Contract partners in the best use of leakage technology and methods.
• Undertake PRV maintenance program
• Consumption monitoring
• Step testing
Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.
We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.
And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.
We do more, because we care.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Hafren Dyfrdwy, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Hafren Dyfrdwy family.
- Salary: From £ 31,910 (based on experience)
- 23 days holiday
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 8% when you contribute 4%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Electric vehicle scheme and retail offers
- Family friendly policies
WHAT’S NEXT
We can’t wait to hear from you.
If you are a motivated individual who thrives in a team-oriented environment, we encourage you to apply for this position. Please submit your CV highlighting your relevant experience and skills. We look forward to reviewing your application.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!