Posted Date:  14 Sep 2023
Posting End Date:  28- Sept-2023
Location:  Shropshire
Company:  Severn Trent Water Limited
Department:  Water Network Ops
Salary (£):  £27,633.00 - £29,813.00

Customer Leakage Support


Did you know the length of Severn Trent’s water main pipes would wrap around the world just over once? Well, now you do.



It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.



From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. 






We have exciting opportunities within our Leakage Team to join us as Customer Leak Support!

Working within a dynamic team, you will play a crucial role in helping the company hit their leakage and PCC ODI's through working with customers to resolve private side Leakage in a timely manner.  You will manage and support our customers from finding a leak on their property to ensuring it is repaired.

As part of our team, you will help to play a critical role in achieving these ODI's and we have several opportunities to continue to grow and take on additional work streams.

You will be applying for both Permanent and 9 Month Fixed Term Contract positions so please note you may be offered either.

Think this sounds like you? Let me tell you more.







Your key accountabilities in helping us will be:


  • You will liaise with our operational colleagues and work collaboratively to ensure we effectively process work and contribute to our 15% reduction plan
  • You will be scheduling work for our gangs and being available to support them to drive performance. Furthermore you’ll manage and respond to all Bopps related complaints and to manage Bopps job build and ensure jobs are ready to be dispatched to gangs
  • You will get to resolve complex repairs by working with outside contractors and land agents to provide access or facilitate a repair and you will liaise with legal and work through a process to obtain a warrant of entry where customers refuse access
  • You will Manage Bopps finance and invoices to customers to maximise recovered costs and manage our own internal debt recovery programme and maximise debt collection by following litigation process
  • You will schedule the workload for Bopps DST's to improve end to end performance and improve customer experience through quicker resolution and you will put the needs of our customers first, identifying vulnerable customers and making decisions on how to support them through the repair/





The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too. 



We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? 







Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. 



With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family: 



  • £27,633.00 - £29,813.00
  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £1,150 per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our ‘Academy’
  • Electric vehicle scheme and retail offers
  • Family friendly policies
  • Two volunteering days per year








We can’t wait to hear from you.   



Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at   



And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.   



Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!