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Posted Date:  23-Nov-2022
Posting End Date:  07 - Dec - 2022
Location:  Shropshire
Company:  Severn Trent Water Limited
Department:  Water Network Ops
Salary (£):  £26,088.92-£28,683.27

Distribution Operative




Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.


Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.


We have an exciting opportunity within our Distribution Service Delivery Team to become a Distribution Operative!


Working in this role, you will be responsible for the operation and maintenance of Severn Trent’s Underground Water network. You’ll be tasked with the upkeep of our Clean Water Network and any required repairs of our Clean Water Main Assets.


You’ll put the needs of our customers first, responding to and resolving any issues raised by our customers or members of the public. Your stake holder management skills will also be used to liaise with other departments and our contract partners. 


Plus, as our new Distribution Operative at Severn Trent, the array of responsibilities you will have present you with a great opportunity to utilise and develop your skills all around!


Also, full training can be provided on site, so if you’re looking for an amazing development opportunity or the chance for a career change this would be great for you!






Your key accountabilities in helping us will be:


You’ll be Responsible for the delivery of work scheduled in accordance with the Companies service level agreements or customer service standards.

You’ll be Accountable for your own health & safety and have a duty of care to your colleagues & anyone affected by the work you do, for example general public / site personal. There is a need to exercise judgment / balance in terms of the risk / impact to our customers, the general public, and road-traffic users, relative to the activity in hand, and to ensure compliance with our statutory, regulatory and company standards at all times.

Work safely and operate in compliance with Company’s safety policies and Safe Systems of work.

Perform the duties of the role in compliance with statutory or regulatory standards, e.g. – hygiene, NRSWA (New Roads and Street Work Act) and environmental.

You will deliver excellent customer service in accordance with the Companies policies and standards with an aim to deliver the job right first time- putting the needs of the customer first.

Undertake the full range of duties involved in delivering an effective repair and maintenance service (including cleaning), examples of which are the repair and replacement of existing water mains, laying, replacement, repair and cleaning of services (STW & private), repair and replacement of ancillary assets, valves, washouts, air valves, meters, PRVs, including compliance with all the necessary safety, statutory and regulatory standards. Duties will also include the operation of simple / low risk valves.

Please be aware a full UK driving License is require for this role. You will also be required to work a 7 week rolling shift pattern which includes bank holidays and weekends.






Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.


We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.


We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.


And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.


We do more, because we care.






It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  Here’s some of our favourites:


  • Salary: £26,088.92-£28,683.27
  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £1,500 per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our ‘Academy’
  • Electric vehicle scheme and retail offers
  • Family friendly policies
  • Two volunteering days per year






Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.


To find out more about working with us, search #LifeatSevernTrent on social media.