Paralegal (Customer and Data Protection)

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of over 9,000 people with a purpose to deliver one of life’s essentials, and we do it all while thriving in our unique culture.

We’re a growing, Midlands based FTSE100 plc and welcome people from all walks of life, celebrating their individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities we represent. 

It’s an exciting time to join, as we have a huge ambition to deliver bigger and better than ever before over our next 5-year regulatory period. If you’re seeking an exciting and thoroughly rewarding career, Severn Trent is the place to be.

EVERYTHING YOU NEED TO KNOW

We have an exciting new opportunity to join our Legal Team as a Paralegal (Customer & Data Protection). The role will be based at our head office in Coventry, and you’ll act as an assistant to both the Data Protection Officer who ensures that we are doing the right thing to protect our personal data and the Legal Counsel responsible for Customer. This role will give you experience in data protection and customer and working in a high performing team.

We have a track record of supporting and coaching colleagues to make sure they develop, and the role is a great way to demonstrate excellent stakeholder management, written communication to all levels, and increase your understanding of our Customer and Data Protection work.

Want to know more? If so, read on!

Your other key accountabilities will include:

Assisting with and investigating potential data breaches
Maintaining records to meet internal and external requirements
Assisting with the Data Protection Impact Assessment Process & Platform
Supporting the wider business in specific basic data protection queries in contracts for the provision of services
Providing specific basic advice on Data Sharing Agreements and requirements
Liaising with and being a key contact for the data stewards for our business
Responsibility to support the Customer Legal Counsel with her advice on day-to-day customer complaints
Assisting the Customer Legal Counsel with more complicated customer issues, including high priority complaints
Liaising with external legal counsel mainly in relation to Water Industry Act queries

WHAT YOU’LL BRING TO THE ROLE

We’re looking for the successful candidate to work under pressure and capable of managing multiple tasks simultaneously, particularly important given the dual nature of this role. Having the ability to work successfully as part of a team and engage with various stakeholders would be required. An understanding of the GDPR and other relevant Data Protection regulations (ideally covering both the UK & EU) would be helpful, although not essential.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteering days per year

At Severn Trent, you’ll be joining a culture that cares, one that works together to achieve, grow, and develop. And when it comes to our employee engagement scores they’re some of the highest of energy and utility companies globally, and we believe that is down to our wonderful culture, created by our wonderful people.

That why’s when it comes to how we work, we want to keep up those special in-person moments, to keep our culture alive. But don’t get us wrong, we understand the flexibility that working remotely can bring. Which is why when it comes to how we work – you’ll usually find us in the office, but when you need to work remotely, we’re here for it, when you need it – if suitable for your role.