Network Operations Lead

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Our Waste Network department have a great opportunity for you to join us as our new Waste Network Regional Lead!

Your main focus as the Regional Lead is providing strategy input, drive and delivery of significant £ODI value across key customer metrics like C-Mex, sewer blockages, flooding and pollution response.

The successful candidate will be covering Worcestershire, Gloucestershire and Warwickshire, with frequent travel to Derbyshire once a week. You’ll be responsible for leading a team and delivering the highest standards of output and exceeding commitments to customers.

Ensuring Health, Safety and Wellbeing of our employees and customers is our number one priority in the role. Furthermore, you will be responsible for the overall operating budget of circa 30m and establish great working relationships with all stakeholders.

If you’re passionate about customers, can lead change, drive improvement, embed best practice and are a great collaborator, then this role if for you.

Some of your other key accountabilities will include:

Overall custodian of the assets within your area, leading teams, and contract partners in the effective and efficient operation of our assets to defined standards. Ensuring strong supervision, supplier and quality management capability is in place.
Responsible for third party contractor relationships and performance. Driving achievement to our defined standards and targets. Ensuring the customers experience of Severn Trent is exceptional.
Establish great working relationships with all stakeholders e.g., LLFA, EA, Councils, NGO’s and Highways Authorities.
To drive and own the customer experience throughout our works, to ensure exceptional customer service.
Ensure assurance work is undertaken to guarantee effectiveness of delivery.
Protect and enhance the environment. Deliver EPA 4* metrics, prevent and reduce pollutions.
Lead Waste incidents and events, quickly resolving issues and managing risks.
Lead on improvement initiatives on behalf of Severn Trent. Lead and embed transformation and change.

WHAT YOU’LL BRING TO THE ROLE

Proven experience in leading and achieving sustained performance improvements from a diverse workforce, indirect and direct would be beneficial. Furthermore previous success and passion for delivering and leading a strong customer, commercial and health & safety culture would be desirable. Having a track record of driving performance, developing talent, rewarding high performers, and addressing poor performance would be required along with a full UK driving licence.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

Salary of up to £71,500.00
31 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to 20% of salary dependent on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Car allowance of £5,208 pa (pro-rata where appropriate)
Private medical cover, life assurance, income protection and personal accident cover
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters at recruitment@severntrent.co.uk.

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.